Owner-managed teams of 10–25 staff running on Microsoft 365 who want consistent baseline controls across identity, devices, patching, protection, and backup.
Ops leads who want defined responsibilities and audit-defensible evidence—without scope ambiguity or per-ticket pricing.
Baseline-first clarity
We make the baseline explicit early so gaps and dependencies surface before the become risk or rework.
Defined ownership
Responsibilities are mapped clearly: what we run, what you approve and what sits with third parties or internal owners.
Evidence over assumption
Controls are treated as something you can verify (settings, reports, logs), not something you "feel is probably fine".
Standardisation as a conditon
Devices and configurations must be brought into a managed standard; unmanaged, partly managed or drifted endpoints don't remain in-scope.
Maintenance, not a one-off
Baseline controls are continuously maintained; the work is to keep them true though change, not to produce a binder once a year.
Governance cadence
Decisions have a rhythm: what changed, what needs approval, what needs fixing and what needs documenting - so nothing relies on memory.
Infinite Cloud IT was built around a simple frustration: small businesses often buy “support” and still end up with uncertainty—who owns what, what standard is being followed, and whether the basics are actually being maintained. I’ve spent my career inside Microsoft 365 environments where outcomes depend on disciplined operations: standardised device builds, clean identity controls, consistent configuration, and automation that removes human error from routine change.
That mindset shaped the model here. A security baseline isn’t a project you do once—it’s everyday operations. The value is in keeping the fundamentals true over time: onboarding devices into a known standard, preventing configuration drift, maintaining protection and backup, and producing evidence that the environment matches the agreed baseline. When the baseline is clear, decision-making gets easier, incidents get less chaotic, and IT stops being a source of avoidable friction.
Microsoft 365–centric operating model.
Baseline enforced through standardisation.
SME-focused: clarity, cadence, and evidence.
CE-style IT security baseline maintained
A Cyber Essentials-style baseline across identiy, devices, patching, malware protection and backup - kept consistent through ongoing maintenance, not one-off audits.
Standardised onboarding and builds
New and existing devices are brought into a managed standard with a repeatable build process (Intune/Autopilot used where appropriate), so endpoints are consistent and supportable.
Monitoring and visibility discipline
We maintain operational visibility (NinjaOne) so health and hygiene issues are surfaced early—before they become user-impacting incidents.
SOC-backed endpoint protection (24/7 SOC, not a 24/7 helpdesk)
SOC-backed endpoint protection (24/7 SOC, not a 24/7 helpdesk) Endpoint protection is included and mandatory, backed by SentinelOne with a 24/7 SOC for detection and response escalation. Support remains business hours; this is security monitoring and response coverage.
Restore confidence in your backups
Microsoft 365 and server data is protected with third-party backup, with restore testing treated as a principle so recovery isn’t theoretical.
Joiner/leaver control through automation
Account provisioning and deprovisioning follows a controlled process to reduce access risk and speed up change—removing manual steps that commonly fail under pressure.
Included optimisation time
A small pool of included improvement time is used to reduce recurring friction and raise baseline consistency over time—focused on measurable operational gains, not endless tinkering.
All-inclusive commercial model
Predictable pricing with no per-ticket charging. The aim is fewer tickets through standardisation and governance, while keeping support straightforward when issues do occur.
Typical MSP approach:
Reactive ticket flow as the centre of gravity.
Security/backup/monitoring treated as optional layers.
Custom patchwork across devices and tenants.
Ambiguous responsibility when something breaks.
Per-ticket pricing incentives around volume.
"Projects hapen, warranty support ends, then we move on."
Infinite Cloud IT:
Baseline-first governance: the baseline defines what "good" looks like and guides day-to-day decisions.
Security, backup, monitoring and endpoint protection are included and mandatory as part of the operating model.
Standardised model with controlled onboarding and repeatable configuration to prevent drift.
Defined ownership: who runs what, who approves what and what evidence exists for controls.
All-inclusive model for predictable costs and fewer preventable issues.
Continuous maintenance mindset: controls are kept true as the business changes.
This is not a tools page and not a claim of "invulnerable" IT. It's an operating model built for verification: a maintained security baseline, structured onboarding and governance that produces evidence over time.
Microsoft 365–centric delivery model
Cyber Essentials–style baseline approach (alignment, not certification guarantees)
SOC-backed endpoint protection discipline (24/7 SOC coverage)
Structured onboarding with standardisation as a condition of service
Documented baseline review outputs and governance cadence
Visibility/monitoring discipline to reduce avoidable downtime
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