For SMEs in Sussex & Kent
Backup & Business Continuity
Reliable, tested backups and a clear recovery plan - built into your all-inclusive service, not sold as an add-on.
Unfortunately, this false sense of security is one of the biggest risks small businesses face. Here's the reality:
Microsoft 365 does not provide full backup by default. Microsoft protects availability, not your resource needs (or data).
Human error is the number one cause of data loss. Accidental deletion, overwrites, sync conflicts or disgruntled leavers all pose a risk to your data integrity.
Cyber incidents increasingly target backups. Attackers often corrupt or encrypt backup data before deploying ransomware.
Insurance and supply chains now expect proof of tested backups. Not vague reassurance — documented evidence.
If your business can't confidently answer "How quickly could we recover if we lost critical data today?", you don't have a continuity plan. You have a hope.
We see the same issues across almost every SME before they standardise their IT.
"I thought Microsoft/the cloud backed everything up?"
Microsoft 365 has data retention features, not a traditional backup that you can fully restore from. It also doesn't protect you from accidental deletion or malicious deletion.
No restore testing
Backups exist — but nobody knows if they actually work.
Weeks or months can pass before someone notices data is missing.
Gaps in what's backed up
For example:
Mailbox backed up, but SharePoint sites not
Teams chat not backed up
Personal OneDrive accounts ignored
Only local servers, not cloud apps
Only documents, not configurations or metadata
Single copies of backups
A USB drive or NAS box is not a business continuity plan.
No process for leavers
Departing employees' data either disappears or remains accessible long after they have gone.
No alignment with Cyber Essentials
Cyber Essentials (CE) requires backup and recovery to meet a consistent standard.
Many SMEs fail this without realising.
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Unlike typical managed service providers (MSPs) who sell backup as an add-on, our baseline service includes:
Third-party Microsoft 365 backup
A full, independent backup of:
Exchange Online mailboxes
SharePoint sites
OneDrive accounts
Teams files and data
This protects you from accidental deletion, malicious deletion, sync failures, and ransomware.
Server backup
If you still run local servers, we include:
Full image-based backup
File-level restore
Off-site replication
Clear retention policies
Routine restore testing
A backup is only useful if it works when you need it. We perform scheduled restore tests and maintain evidence for your insurance or compliance needs.
Clear retention & recovery policies
We agree these upfront so you know exactly:
How far back you can recover
How much data you can afford to lose
How long a recovery should take
Which systems take priority
These are the practical equivalents of Recovery Point Objective (RPO) — how much data you can lose — and Recovery Time Objective (RTO) — how long you can be offline.
Integration with incident response
In the event of a breach or data loss, backup and recovery aren’t isolated steps. They form the foundation of your overall resilience plan.
Clear coverage across your users and core systems - no grey areas or surprise exclusions
1
Cyber Essentials+ (CE+) expects organisations to:
A short, focused call for owner-managers who want to know, at a high level, whether their current setup would pass even a basic Cyber Essentials (CE)–style check.
A simple Red/Amber/Green (RAG? view across identity, devices, patching, malware protection and backup.
A sense of whether any urgent risks exist.
A fit check to confirm whether your business matches our operating model.
2
Backup is not a bolt-on
For SMEs ready for a deeper, CE-aligned assessment.
A structured review mapped to CE-style domains.
Top risks (ranked).
A practical roadmap: what to fix now, next, and later.
A written baseline report you can share with insurers or leadership.
100% of the fee credited against onboarding if you join our all-inclusive service.
3
Recovery plans support your incident posture
If ransomware, corruption or human error occurrs, you already know: * What’s backed up * How to restore it * How long it will take * Who is responsible * What the impact will be
A structured review mapped to CE-style domains.
Top risks (ranked).
A practical roadmap: what to fix now, next, and later.
A written baseline report you can share with insurers or leadership.
100% of the fee credited against onboarding if you join our all-inclusive service.
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Step 1
Assess your current backup posture
What we evaluate during the Security Triage Call and, if needed, the Security Baseline Review
What's backed up?
How often?
Where does the backup live?
Is the backup (regularly) tested?
Confirm it meets CE-style standards.
Step 2
Deploy the correct backup solutions
Commission our backup tools
We install and configure third-party Microsoft 365 and server (where applicable) backup, ensuring they meet your operational and compliance needs.
Step 4
Create a lightweight continuity plan
Not a 40-page binder that nobody reads. A practical plan based on how your SME actually works.
Contact tree.
System priority order.
Step-by-step restore actions.
Communication responsibilities.
Step 5
Routine testing & evidence
Backup failures, missed jobs, or storage issues generate alerts through our monitoring tools so nothing slips through unnoticed.
Insurers.
Larger customers.
Internal governance.
Supplier due dilligence.
Step 6
Ongoing monitoring & altering
Backup failures, missed jobs, or storage issues generate alerts through our monitoring tools so nothing slips through unnoticed.
Backup failures, missed jobs or storage issues generate alerts through our monitoring tools so nothing slips through unnoticed.
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