Most businesses of this size share the same challenges:
A mix of managed and unmanaged devices.
No clear security baseline or Cyber Essentials alignment.
Weak onboarding and off-boarding processes.
A toolset inherited from previous staff or suppliers.
An MSP that reacts to issues but doesn't fix root-causes.
Support that's "fine" until a real incident exposes the gaps.
If you recognise that picture, you're the exact audience this operating model was built for.
Owner-managers tell us variations of the same problem:
Unpredictable bills:
Every ticket or small change turns into another line on the invoice. Projects appear out of nowhere. There’s always a reason why something isn’t “included”.
A fragmented "franken-stack":
A mix of tools chosen at different times by different people.
Some devices managed, others not.
Security controls inconsistent.
Backups unclear.
No security baseline:
Many SMEs mistakenly assume they’re “secure” because they have Microsoft 365, antivirus, or a firewall.
In reality, without a Cyber Essentials (CE)–style baseline — covering identity, devices, patching, malware protection, and backup — they’re wide open.
Poor onboarding and leavers:
New starters take days to become operational.
Leavers keep access longer than they should.
Support becomes a revolving door of repeated issues.
MSPs that fight fires:
They fix symptoms, not systems.
Tickets go down one week, back up the next.
Root causes remain untouched because the MSP isn’t rewarded for eliminating them.
Your business needs something different: one clear operating model that stabilises the entire environment.
Most businesses of this size share the same challenges:
Unlimited business-hours support:
One predictable per-user fee.
No hidden project charges for everyday operational work.
Two devices per user included:
Most SMEs rely on a primary laptop and a secondary device (desktop, Mac, or tablet).
Both are included.
Extra devices have a clear, separate cost.
SentinelOne Endpoint Protection + 24/7 Security Operations Centre (SOC)
Full endpoint detection and response (EDR) on every covered device, monitored by a round-the-clock SOC team.
Not optional.
Not an upsell.
This is the security floor for being part of the service.
Microsoft 365 & server backup
Third-party backups for Microsoft 365 data and on-premise servers (where applicable).
Regular integrity checks and restore testing.
Digital transformation time - included
Roughly 0.5 hours per user per month, pooled at organisation level, for improving how you use the tools you already pay for.
This covers:
Better use of Microsoft Teams, SharePoint, OneDrive
Reducing manual steps in existing workflows
Small, “light” projects tied to your current environment
It does not cover heavy migrations or net-new platforms.
Standardised devices using Intune, Autpilot and MDM
Every device is brought into a standard build:
Baseline security configuration
Mandatory updates
Consistent app deployment
Compliance rules aligned to Cyber Essentials
No unmanaged endpoints left behind.
Cyber Essentials-style baseline enforced
We maintain alignment with the core controls of Cyber Essentials (CE):
Multi-factor authentication (MFA)
Admin account segregation
Device encryption (BitLocker/FileVault)
Patch management
EDR on all endpoints
Tested backups
This isn’t certification — it’s the operational discipline CE requires.
Automated joiner & leaver workflows
New starters become productive quickly.
Leavers lose access immediately and securely.
Your HR, finance, or leadership team always knows what’s happening.
NinjaOne Remote Monitoring & Management (for endpoints)
Real-time monitoring of devices and servers: performance, patching, health checks, and critical event alerts.
Automated remediation for common issues.
Step 1
Standardisation
All devices move into a clean, consistent Intune/Autopilot model.
It's an opinionated, disciplined operating framework that produces consistent outcomes for SMEs.
Step 2
Monitoring + Automation
NinjaOne automates patching, remediation and issue detection.
SentinelOne + SOC handles security threats 24/7.
Step 3
No fragmentation
No mix of random antivirus tools.
No inconsistent device builds.
No optional "security add-ons".
Step 4
Predictable Operations
Unlimited business-hours support and no ticket charging means support behaviour aligns with your business outcomes - not their billing model.
Most Managed Service Providers (MSPs):
Sell a low base package.
Add on security.
Add on backup.
Add on monitoring.
Charge per ticket (or enforce a capped monthly allowance).
Leave onboarding to chance.
Treat leavers as a last-minute chore.
Support devices they don't manage (e.g. personal devices).
Allow exceptions "just this once".
Infinite Cloud IT:
One all-inclusive package.
Baseline security by default (not by project).
No unmanaged devices.
No optional EDR (it's included).
No optional backup (it's also included).
No nickel-and-diming.
Automation built-in.
Standardisation enforced.
Light projects included (heavier pieces of work scoped clearly).
This is predictable IT for SMEs who want stability, not firefighting.
Step 1
Security Triage Call
A short, high-level view of where you stand.
Step 2
Security Baseline Review
A deeper, written assessment mapped to CE-style controls.
Step 3
Onboarding & Standardisation
Devices, identity, monitoring, backup and baseline controls brought into alignment.
Step 4
Go-Live & Ongoing Operations
The all-inclusive service starts.
We operate using:
SentinelOne endpoint protection.
24/7 SOC monitoring.
NinjaOne Remote Monitoring & Management.
Microsoft Intune & Autopilot.
Third-party Microsoft 365 and server backup.
Cyber Essentials baseline alignment across identity, devices, patching, malware protection and backup.
This isn't a "tool collection", it's a system built to protect small businesses from the exact risks the NCSC warns about.
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