For 10-25 Seat SMEs
Managed IT Services for SMEs in Sussex & Kent
One all-inclusive service that standardises security, stabilises operations and removes the surprises other MSPs build into their pricing
Most businesses of this size share the same challenges:
A mix of managed and unmanaged devices.
No clear security baseline or Cyber Essentials alignment.
Weak onboarding and off-boarding processes.
A toolset inherited from previous staff or suppliers.
An MSP that reacts to issues but doesn't fix root-causes.
Support that's "fine" until a real incident exposes the gaps.
If you recognise that picture, you’re the exact audience this operating model was built for.
Owner-managers tell us variations of the same problem:
Unpredictable bills:
Every ticket or small change turns into another line on the invoice. Projects appear out of nowhere. There’s always a reason why something isn’t “included”.
A fragmented "franken-stack":
A mix of tools chosen at different times by different people.
Some devices managed, others not.
Security controls inconsistent.
Backups unclear.
No security baseline:
Many SMEs mistakenly assume they’re “secure” because they have Microsoft 365, antivirus, or a firewall.
In reality, without a Cyber Essentials (CE)–style baseline — covering identity, devices, patching, malware protection, and backup — they’re wide open.
Poor onboarding and leavers:
New starters take days to become operational.
Leavers keep access longer than they should.
Support becomes a revolving door of repeated issues.
MSPs that fight fires:
They fix symptoms, not systems.
Tickets go down one week, back up the next.
Root causes remain untouched because the MSP isn’t rewarded for eliminating them.Your business needs something different: one clear operating model that stabilises the entire environment.
Most businesses of this size share the same challenges:
Unlimited business-hours support:
One predictable per-user fee.
No hidden project charges for everyday operational work.
Two devices per user included:
Most SMEs rely on a primary laptop and a secondary device (desktop, Mac, or tablet).
Both are included.
Extra devices have a clear, separate cost.
SentinelOne Endpoint Protection + 24/7 Security Operations Centre (SOC)
Full endpoint detection and response (EDR) on every covered device, monitored by a round-the-clock SOC team.
Not optional.
Not an upsell.
This is the security floor for being part of the service.
Microsoft 365 & server backup
Third-party backups for Microsoft 365 data and on-premise servers (where applicable).
Regular integrity checks and restore testing.
NinjaOne Remote Monitoring & Management (for endpoints)
Real-time monitoring of devices and servers: performance, patching, health checks, and critical event alerts.
Automated remediation for common issues.
Standardised devices using Intune, Autpilot and MDM
Every device is brought into a standard build:
Baseline security configuration
Mandatory updates
Consistent app deployment
Compliance rules aligned to Cyber Essentials
No unmanaged endpoints left behind.
Cyber Essentials-style baseline enforced
We maintain alignment with the core controls of Cyber Essentials (CE):
Multi-factor authentication (MFA)
Admin account segregation
Device encryption (BitLocker/FileVault)
Patch management
EDR on all endpoints
Tested backups
This isn’t certification — it’s the operational discipline CE requires.
Automated joiner & leaver workflows
New starters become productive quickly.
Leavers lose access immediately and securely.
Your HR, finance, or leadership team always knows what’s happening.
Digital transformation time - included
Roughly 0.5 hours per user per month, pooled at organisation level, for improving how you use the tools you already pay for.
This covers:
Better use of Microsoft Teams, SharePoint, OneDrive
Reducing manual steps in existing workflows
Small, “light” projects tied to your current environment
It does not cover heavy migrations or net-new platforms.
Step 1
Standardisation
All devices move into a clean, consistent Intune/Autopilot model.
It's an opinionated, disciplined operating framework that produces consistent outcomes for SMEs.
Step 2
Monitoring + Automation
NinjaOne automates patching, remediation and issue detection.
SentinelOne + SOC handles security threats 24/7.
Step 3
No fragmentation
No mix of random antivirus tools.
No inconsistent device builds.
No optional "security add-ons".
Step 4
Predictable Operations
Unlimited business-hours support and no ticket charging means support behaviour aligns with your business outcomes - not their billing model.
This is predictable IT for SMEs who want stability, not firefighting.
Step 1
Security Triage Call
A short, high-level view of where you stand.
Step 2
Security Baseline Review
A deeper, written assessment mapped to CE-style controls.
Step 3
Onboarding & Standardisation
Devices, identity, monitoring, backup and baseline controls brought into alignment.
Step 4
Go-Live & Ongoing OPerations
The all-inclusive service starts.
We operate using:
SentinelOne endpoint protection.
24/7 SOC monitoring.
NinjaOne Remote Monitoring & Management.
Microsoft Intune & Autopilot.
Third-party Microsoft 365 and server backup.
Cyber Essentials baseline alignment across identity, devices, patching, malware protection and backup.
