Predictability comes from governance: a baseline that defines what must be true, who owns it, and what evidence exists that it’s being maintained. Because baseline gaps are a “when, not if” reality in inherited SME environments, the goal is to surface and govern them early—before they turn into stalled decisions and avoidable disruption. We lead with a CE-style baseline to create scope clarity, reduce decision latency, and make responsibilities explicit without turning your IT into a compliance project.